Privacy Policy

Last updated: 05/01/2026

Privacy Policy – Window World of Richmond

1. Introduction
Window World Richmond (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, request a quote, schedule an in-home consultation, sign up for our text messaging program, or otherwise interact with us.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect
We may collect the following categories of information:

– Contact information: name, mailing address, email address, phone number.
– Project information: details about your home, the windows, doors, or related products you are interested in, and any photos or measurements you choose to share.
– Communication preferences: consent selections for email, SMS, or phone follow-up.
– Website usage information: IP address, browser type, pages viewed, and similar technical information collected automatically when you visit our site.

3. How We Use Your Information
We use the information we collect to:

– Respond to inquiries, prepare quotes, schedule appointments, and provide our products and services.
– Send appointment reminders, install confirmations, and other service-related communications.
– Send marketing communications (only if you have opted in to receive them).
– Improve our website and customer experience.
– Comply with applicable legal obligations.

4. SMS Text Messaging Program
If you opt in to receive text messages from Window World Richmond, you may receive messages related to appointment reminders, install confirmations, and service updates, and (if you also consent to marketing messages) special offers, discounts, and promotions.

You will receive up to 4 messages per month. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance, or contact us at (804) 674-4490.

Consent to receive text messages is not a condition of purchase.

5. How We Share Your Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We do not buy, sell, or trade leads.

We may share your information in the following limited circumstances:

– With service providers and subcontractors who help us operate our business (for example, our customer relationship management software, scheduling tools, or installation contractors), who are contractually required to keep your information confidential and use it only on our behalf.
– When required by law, subpoena, court order, or other legal process.
– In connection with a business transaction such as a sale, merger, or acquisition of our company, where your information may be transferred as part of the assets of the business.

6. Your Choices
– You may unsubscribe from marketing emails at any time by following the unsubscribe link in any marketing email we send.
– You may opt out of SMS messages at any time by replying STOP to any text message you receive from us.
– You may contact us at the information below to request access, correction, or deletion of your personal information, subject to applicable law.

7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or method of electronic storage is fully secure, however, and we cannot guarantee absolute security.

8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the “Last updated” date.

10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:

Window World Richmond
9111 Midlothian Turnpike, Suite 400
Richmond, VA 23235
Phone: (804) 674-4490
Email: matt@windowworldrichmond.com
Website: https://windowworldrichmond.com